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FAQs

Are the criminal checks instant?

Can we get a 'statewide' or 'national'
criminal check?


One of my requests has a criminal record - how
do I know it's really my applicant?


How far back does esa go when searching
criminal records?


Why is a social security trace and confirmation vital?

What about DOT and FAA regulated positions?

How do I submit my background check request?


DRUG TEST SPECIFIC FAQs

How long do drug test results take?

If I have a question about any results,
whom can I call?


Can I get reduced pricing for pre-set
programs or high volume?


Where is the nearest facility?

How can I order drug test forms?
 


 


 
  Are the criminal checks instant?
We understand the importance of each result. This is why we communicate a due date for each request. We always recommend in-person record searches - NOT DATABASE SEARCHES. This means we have someone literally walk into the court house where the person lives/lived to check court records. Although the onsite search takes a bit longer than a database search, this method ensures the most accurate and complete results. Database searches cannot always ensure information source, timeliness or accuracy.

Can we get a 'statewide' or 'national' criminal check?
This is the greatest area of confusion. First, no true Nationwide check exists. The courthouses at the county level retain the only comprehensive information, so looking at all counties of residence will accomplish this task appropriately. Second, very few states have a true Statewide check. A true check entails consolidating all county information daily. Only a handful of states actually do this. Most states make database searches available, however they typically consist of prison records and/or sexual offenders. These are typically by name match only and we recommend them only as a backstop to the county level searches. esa provides these types of searches as well.

One of my requests has a criminal record - how do I know it's really my applicant?
Our county criminal checks are done on-site, so other identifiers such as date of birth, social security number, address confirmation and/or middle name can be used. Each record can identify how the record was matched to your Applicant. Database searches are typically by name match only making common name searches extremely difficult. If there are any discrepancies on the record, these will be noted on the report.

How far back does esa go when searching criminal records?
We instruct our searchers to report all cases listed under the person's identifiers. We search a minimum of seven (7) years of criminal history in each county, although some jurisdictions retain history well beyond that. When available, we will report convictions as far back as available.

Why is a social security trace and confirmation vital?
A social security trace has two very important purposes. First, it validates that the social security number is issued to your Applicant. This is done directly through the Social Security Administration. Second, it identifies prior addresses of your Applicant. Although your application may request prior residency, Applicants may attempt to hide a criminal history by omitting this information. The trace identifies prior addresses which directs us to the counties to search.

What about DOT and FAA regulated positions?

We have a team of specialists that handle all DoT and FAA regulated positions, including DoT Employment (Alcohol, Drug & Accident Questionnaire), pre-employment drug testing, random drug testing as well as the management of your random drug test program.

How do I submit my background check list?
You have 3 options: fax, email or on-line. We recommend our website entry system. We can customize your account to accommodate multiple users, locations and/or request criteria. The on-line system allows you to see & retrieve results real-time. We regularly hear how easy to use the website is to use and it is FREE. For a demo of our website please contact our offices at (513) 728-3255 or (800) 706-8848.

 

DRUG TEST SPECIFIC FAQs

How long do drug test results take?
Turnaround time for lab-based drug testing services is typically 24 hours, unless Medical Review Officer (MRO) services are necessary. MRO services are a standard esa practice to confirm all positive results. esa also offers instant as well as lab-based drug testing, with over 5000 collection sites nationally.

If I have a question about any results, whom can I call?
We pride ourselves on communication. You will never go through a voicemail system and you will always speak with a live person during business hours! Our team of customer service people are eager to help. Your call will be handled by an expert in the area of your question.

Can I get reduced pricing for pre-set programs or high volume?
Definitely! Pricing is an important part of the equation and esa will develop a custom proposal for each new client based on his or her specific needs. Every client has unique needs, and esa always assesses them individually. Please contact our sales office for a quote: 800-706-8848.

Where is the nearest testing facility?

We recommend always calling the location before you go for your test. Some locations have different hours and close for lunch hours during the day.


How can I order drug test forms?
We have three ways you can do this:

  • Please send an email to: testforms@emplscreen.com. Make sure to include your name, the name of your company, how many forms you need and where you would like them sent.
  • You can fill out this form and email/fax it to us at 513-521-9900 or 480-247-4625.
  • Call our customer service line at: 1-800-706-8848

     
 
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